Return Policy

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please contact us through the contact form and we will assign you a tracking #.

2. The tracking number will be sent you via email.

3. Mail your returned item to:

Canberra Urban Honey
Returns Department Tracking #
9 Clemenger Street
Nicholls ACT 2913

4. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Honey jars can not be returned after they have been shipped.

Some items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Refunds and Cancellations

Your order cannot be cancelled after it has been shipped.